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We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
IMPORTANT NOTE:
We aren't responsible for return or exchanges due to incorrect fit issues. We only replace items if they are defective or damaged.
Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
You cannot modify or cancel your order on your end. After your order has been placed, you have 12 hours to contact us and request order modifications (such as a size/color/address change) or cancellation. After 12 hours, your order will have been put into production and can no longer be modified.
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
RETURNS
You have 30 calendar days to return an item from the date you received it. We only refund if the items are defective or damaged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Return Address : 428 Rock Creek Rd, Toccoa, Georgia 30577,US
HOW DO I RETURN AN ITEM?
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from discountw.store will be accepted.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Discountw.store reserves the right to deny any return.
DID YOU RECEIVE A FAULTY UNIT, OR THE WRONG PRODUCT?
Please contact us to start the return process. Please include the following information:
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we'll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
To check the status of your order, please log-in to your discountw.store account or contact us.
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
REFUNDS (IF APPLICABLE)
Method of refund: All refunds will be credited to your original form of payment.
Product condition: the item be like new in order to return
Refund contact info: send email to [email protected]
Charges : The customer need to pay return shipping
Time : 30 business days
Return Address : 428 Rock Creek Rd, Toccoa, Georgia 30577,US
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer's policies.
WHEN WILL I RECEIVE MY REFUND?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us
If your order is deemed 'lost' by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.
Please read our return and refund details carefully.
Contact Discountw Store:
Email: [email protected]
Phone: +17067160836
Address: 428 Rock Creek Rd, Toccoa, Georgia 30577,US